Customer Experience


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Reviews For lululemon athletica | Average Rating:

  • by Katarzyna Sobol on 06/22/2021
  • Rating:5 Star Rating: Excellent
  • I am a huge lululemon fan, and mostly I do my shopping online. However, when I want to go into a Lululemon store.. this is my choice. Ladies working there simply make people happy! They are super helpful, patient, professional and comforting. I recommend this store 100%.
  • by Emily Limpe on 03/06/2021
  • Rating:1 Star Rating: Poor
  • Bad experience at the Greenwich Ave location with the woman standing at the door named Michelle. I asked her very nicely to keep the door open for ventilation because of COVID (on a warm day) and also because I was bringing my baby into the store and she rudely said no and I asked her why and she literally said “because I can’t”. So rude and unprofessional.
  • by LuisaX V on 11/26/2020
  • Rating:5 Star Rating: Excellent
  • excellent service, friendly, professional and efficient
  • by Florentina Hanisch on 12/21/2019
  • Rating:1 Star Rating: Poor
  • Just a bad experience with an employee named Kayla at the greenwich store. I actually love the store and the clothes. I am a tennis instructor in Westchester and so is my husband so we have the instructor discount. Usually they let me use the discount when buying gifts for him - since he has the discount (especially during holidays). I understand the rule says that you can only use the discount if you are at the store. The nice lady who was at the cashier was explaining me that in a nice way. I asked her if there was any chance she could make an exception since it was a gift and I wanted to be a surprise. Kayla who was working on the cashier next to us jumped in the conversation with a super attitude “WHO LET YOU DO THAT? WHAT IS HER/HIS NAME?, THEY SHOULDN'T HAVE DONE THAT”. Anyways, I understand the rules and she just didn’t have to be rude about it. Totally ruined my experience with a brand that I love.
  • by Melanie Galuten on 10/11/2018
  • Rating:5 Star Rating: Excellent
  • Lauren the sales person who just helped me was incredibly helpful and very nice. She really knows the brand! I am here visiting from Los Angeles and this store was a much better and more pleasant shopping experience from the one near my house in Santa Monica California. Maybe it was just because my sales person was so knowledgeable and helpful but it was more like a boutique experience versus a big box experience where the sales people kind of ignore you if you are over 22 years old.